Both in our legal pitch and in the contract, we make sure to inform you that the teeth that will be corrected by the treatment are the front teeth. It is not something that will last forever, but it is normal for your teeth to try to return to their original position at all costs, they have been in total movement for the last few months, but going through these 8 weeks of fixation is like telling the memory of your teeth: "the teeth must remain in this position". This is a VERY important process, as it helps the memory of your teeth to understand that this is how your teeth should stay. On the other hand, remember that at the end of your treatment, you must wear the removable retainers or last step for 8 weeks as if they were aligners, that is, 22 hours a day. Thus, we guarantee the results for life, as it were. In this way, we guarantee better fixation, better hygiene, as it is only fixed with composite at both ends and we reduce the accumulation of plaque. Our fixed retainer is a retainer which we create using the CAD CAN method, which involves scanning the inside of your arch, so that the retainer has the same shape as the anatomy of your teeth. For this reason, we are always "very heavy" with our patients about the importance of having fixed retainers fitted. The risk of relapse (return of the teeth to the initial position) after one year and the calcification process of the teeth is 90%. 80% of our patients have had orthodontics before. Unfortunately, this is something that not even the best specialist can combat, as it is part of the characteristics of our body. Remember that teeth have memory and especially when we have had special crowding, they tend to return to their initial position. Of course, teeth will recede immediately after treatment if you are not careful with post-treatment. Hello, We apologise for our direct message, but this criticism is not acceptable at all. We feel that their assessment is unfair and we are very dismayed, as it is a complaint of the way DR SMILE goes through the steps with each and every one of our patients, which, for the moment, is a success. He will explain in detail the follow-up treatment, the necessary visits, the price, how to proceed with the financing, how the App works, etc. He will not only present you with the simulation of your treatment plan, but will also explain all the steps to be taken from the first to the last day. Then your medical consultant will contact you. Again, it is normal that they cannot explain more, as we first have to send the result to the laboratory in Germany for them to study your case. Furthermore, in the first free appointment, as we informed you from the very first moment, they only do the 3D scan. As you yourself indicate, the payment is handled by an external financial institution and, for this reason, it is normal that the clinic cannot give you more details, as this comes later. Of course the clinic would not be able to give you more details about how you are going to proceed with the payment, as it is the financier who details everything. You are complaining about something we do correctly with all our patients. It was a genuinely horrible experience for me. There was no way I was going to sign anything, especially to some random company, without first having a conversation with someone and fully understanding what was happening. My expectation was that someone was going to sit down with me and tell me about the service so that I could then decide whether to sign up. I asked for more details but they weren't able to share anything. But, I was then handed, with no explanation, a contract explaining that a German company was going to take care of invoicing me and a Spanish company would be dealing with my data. When I got in, I sat down and was handed a medical form to fill out, which I did. I had to call them outside the clinic, as there were a couple of dental practises in the building, but nothing mentioning Dr Smile. I turned up at the first appointment expecting to find out more about Dr Smile and receive an initial scan.
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